Online Banking with Bill Pay: User IDs and Passwords

Yes. During enrollment, you will be prompted to create your own unique User ID and Password. You can create any User ID and Password you wish, as long as the User ID is not being used by another client.

Your Password must meet the following requirements:

• Must be a minimum of 8 characters, and a maximum of 16 characters
• Must contain at least (1) one alpha character, and at least (1) one numeric character
• Is case sensitive
• Cannot be the same as the User ID you have created

If you forget your Password, you can use the Forgotten Password system found on the Password page, to help you access your account. If you need assistance with using the Forgotten Password system, please refer to the "Forgotten Password System FAQ's" for additional instructions. If you need additional assistance, call Online Banking with Bill Pay Client Support at 1-888-493-5142. This phone number is accessible 24 hours a day, 7 days a week with the exception of holidays.

To change your Password, log into your Online Banking with Bill Pay account and click the "Customer Service" tab at the top of the screen. Select "Change Password" from the “Account Maintenance” sub-menu and enter your "Current Password", "New Password" and "Confirm Password". Click "Submit" to complete the change. Note: Online Banking with Bill Pay Client Support cannot change your Password for you. However, they can generate a new temporary password for you in the event you are not able to use the Forgotten Password System successfully.