Online Banking with Bill Pay: Stop Check Requests

No. Online Bill Payments cannot be stopped through this feature. This feature is only for a single check that you physically issued or on a range of checks for your checking account.

To make a stop check request, click on the "Customer Service" tab at the top of the screen. Select "Stop a Check" from the “Account Services” sub-menu to display the Stop Check Request page. Select the checking account for the request from the drop-down box selections and specify the reason for the stop. Select “Stop a Single Check” or “Stop a range of checks”. To stop a single check, enter the "Payee", "Check Number", "Amount", and "Check Date". If you need to stop payment on a range of checks (for example, when a checkbook is lost), only the checking account for the request, reason for the stop, and the starting and ending check numbers are specified. Click "continue". Verify the stop information and click on the “Submit Request” button to add the stop.

Stop check requests placed through Online Banking will expire six months from the date of the request.

To cancel a stop check request, click on the "Customer Service" tab at the top of the screen and select "View stopped checks" from the sub-menu to display “Scheduled Stop a Check Requests” page. Any online banking stop check requests currently active will show on this page. To cancel the stop check request, click on "Delete" next to the stop check request you want to cancel. Click "OK" on the pop-up confirmation box to complete the request.