Tools & Education
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What is the Message Center?
The Message Center is a secure communication tool within Online Banking with Bill Pay used to request and receive information from Online Banking Client Support. Since the Message Center tool does not use public email systems for communication, it can be used to safely exchange personal account information when requesting support. This tool is also used for Online Banking "Alerts", communicating system updates and sending important account notifications.
How long does it take to receive a reply to a message I've sent?
You will receive a reply to your message within 1 - 2 business days. Urgent issues should not be communicated through the Message Center. If you have an urgent request, we ask that you call our Client Services department at 1-800-676-6276. Client Service representatives are available Monday through Friday 7:30 AM to 9:00 PM or Saturday from 8:00 AM to 2:00 PM (EST).
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