Tools & Education
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How do I log into my Free Online Banking with Bill Pay account?

To log in to your account, go to our homepage. From the drop down menu under "Online Accounts", select the state in which your account was opened. This link will take you to the Online Banking with Bill Pay Login page where you will enter in your User ID and click “Continue”. If you are accessing your accounts from a “registered” computer, you will be directed to the password screen. (If you are logging in from an unregistered computer, you will be asked to answer 2 of 4 verification questions to authenticate you before being allowed to the password screen). Enter your password and click on “Sign on” to access your accounts.

If you notice anything different or have questions about the sign on screens, please call Client Support at 1-888-493-5142.
What do I do if my User ID or Password doesn't allow me to access my online account?
If your User ID or Password is not working try the following:
  • Check the case you are entering. Incorrect upper or lower case letters will prevent it from working. Remember, User ID's and passwords are case sensitive.
  • If you believe the problem is with your User ID, please call Online Banking with Bill Pay Client Support at 1-888-493-5142.
  • If you believe the problem is with your Password, try using the Forgotten Password System found on the "Login Page".
  • If you are unable to access your account using the Forgotten Password System, please call Online Banking with Bill Pay Client Support at 1-888-493-5142
Can I bookmark the Online Banking with Bill Pay Login page for easier access to my online account?
We recommend that you bookmark our website home page. This page has convenient links to valuable information including FAQ's, demos, promotions, and how to contact Citizens Bank.
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