Tools & Education
What is Online Banking with Bill Pay?

Online Banking with Bill Pay is a Web-based service that provides you with a secure, convenient way to view your personal account information and conduct your banking with us from any location with Internet access. Online Banking with Bill Pay is available 24 hours a day, 7 days a week.

Try the  Online Banking with Bill Pay demo, view the animated  Bill Pay demo, and download the  Online Banking brochure with Quick Reference card for more information.

Is there a charge for using Online Banking with Bill Pay?
Online Banking with Bill Pay is available at no cost. General account fees still apply. See the terms and conditions for Online Banking with Bill Pay or your individual account agreements for more information.
What are the features of Online Banking with Bill Pay?
With Online Banking with Bill Pay you can:
  • Check your account balances
  • View real-time account activity
  • View images of cleared checks
  • Transfer money between your bank accounts
  • Make one-time or recurring Online Bill Payments
  • Request stop payments on checks
  • Re-order checks
  • Set up alerts for balances, cleared checks, and other valuable information
  • Send secure e-mail messages to Online Banking with Bill Pay Support
  • Categorize your transactions
  • Create User Reports to track specific activity

Try the Online Banking with Bill Pay demo, view the animated Bill Pay demo, and download the Online Banking brochure with Quick Reference card for more information.

What is Online Bill Payment?

Online Bill Payment is a secure, convenient way to electronically initiate payments to businesses or individuals that you currently pay by paper check from your Checking account.

View the animated  Bill Pay demo, and download the Online Banking brochure with Quick Reference card for more information.

Can I view my business accounts through Online Banking with Bill Pay?
Online Banking with Bill Pay is designed for personal accounts only. We offer Business Express for commercial accounts. To sign up for Business Express, call 1-800-946-2264.
How can I get assistance with Online Banking with Bill Pay?

You can get assistance on your Online Banking with Bill Pay Account several ways including:

  • Visit our Online FAQ for answers to the most common questions asked.
  • Call Online Banking Client Support at 1-888-493-5142 (Available 24/7).
  • Send a secure message through the online banking Message Center.
  • Visit you nearest Citizens Bank branch.
  • Send an email to custserv@citizensbanking.com.
    Note: Regular email is not secure - please do not send confidential or personal information this way.