Tools & Education
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What is the Forgotten Password system?
The Forgotten Password System is a valuable self-service tool that uses validation questions to assist you with logging into your account in the event you forget your password.
How do I set up the Forgotten Password system?
As part of the application process, you will automatically be prompted to complete the Secure Sign On System enrollment. To enroll, choose one verification question from each of the four drop down boxes and enter your response in the “answer” field provided below that question. Remember, the answers to these questions will be used in the event you forget your password.
How do I use the Forgotten Password system?
If you have forgotten your password for Online Banking with Bill Pay, go to the Sign-On page. Enter your User ID in the User ID field and click continue. Next, click on “Forgot your Password” to display the Forgotten Password System Verification page. Enter your answers to the questions displayed and "Submit". ”. With matching responses, you will then be taken to the Change Password page. Enter the new password you want to use for signing in to Online Banking with Bill Pay and click "continue" to submit the new password. You will automatically be signed into your account and taken to the Account Overview page.
Can I change my answers to the Forgotten Password questions?
Yes. To change the questions and/or answers to your forgotten password verification questions, please contact our Online Banking with Bill Pay Customer Support at 1-888-493-5142. Customer Support is available 24 hours a day, 7 days a week with the exception of holidays
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