Tools & Education
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How do I sign up for Online Banking with Bill Pay?
How do I sign up for Business Express Internet Banking?
Signing up for Business Express Internet Banking is easy. For personal assistance, just call a Citizens Bank Business Banking Specialist at 1-800-676-6276 or visit your nearest branch office. You may also send us a  secure e-mail.
What information is required when I sign up for Online Banking with Bill Pay?
You will need to have your last checking or savings statement available when you enroll to answer some necessary questions. We verify that you are a client with us by asking you to enter the following information during the self-enrollment process:
  • Social Security Number
  • Name (as it appears on your account)
  • Account Number
  • Last Statement Balance *(as it appears on your last statement)

In addition, you are also asked to enter a valid email address. If you have someone else such as a spouse or family member who will be sharing use of the online account, enter him or her as an authorized caller.

Download the Online Banking brochure with ste-by-step instructions.

* If your account is newly opened and you have not received a statement on the account, use ".00" without a dollar sign ($) in front. If your statement has a negative balance, enter ( - ) at the beginning of the amount.
How do I sign up for Online Bill Payment?

When you enroll in Personal Online Banking, you are automatically set up for Online Bill Payment if you have a checking account with us. View the animated demo.
Show All Hide All More Questions? Call 1-800-676-6276