Tools & Education
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What are check images?
Check images are a scanned "picture" of the front and back of a cleared check on your account. They are used to view information about the cleared check such as: who the check was written to, the date the check was written, the amount of the check, who cashed the check and when the check was cashed.
Is there a fee to view check images online?
No. There is no charge to view check images with Online Banking with Bill Pay.
How do I view check images?
To view images of checks that have cleared on your account, go to the Account Activity screen. Find the check number within the account activity transactions and click on the "camera" symbol located next to the check number to display the image. The check image will appear in a pop-up window along with option buttons that allow you to save, print, invert, rotate or zoom the image as well as view the back of the check image.
How far back in history can I view my check images?
Check images are available for 13 months from that date the image appears in your account activity.
What does it mean if I receive an error message when trying to view a check image?
This could occur for any of the following reasons:
  • Pop-ups need to be enabled for your browser
  • The check imaging system is down
  • The check image was not captured during processing
  • The item is an electronified check
What is an electronified check?
An electronified check is the result of a business converting a personal check into an electronic transaction.

For example:
  • Point of Purchase (POP) conversions.
    Your personal check is scanned at a store register then handed back to you as a voided check. The item then posts on your bank statement as an electronic item with no associated image.
  • Accounts Receivable Check (ARC) conversions.
    You send a payment by personal check to a company that converts it into an electronic transaction. The item then posts on your bank statement as an electronic item, but has no associated image.
With either of these examples, the bank never receives the original paper check so the item is termed "electronified" and no check image is available for viewing.
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