Tools & Education
Show All Hide All More Questions? Call 1-800-676-6276
What products can I chat about?

Chat is available for general questions regarding new accounts & services, existing accounts, and online banking & technical support.
How do I know that I'm really chatting with Citizens Bank?

You can ensure that you are chatting with a Citizens Bank representative in a variety of ways.

  • Be sure that the SSL certificate is registered to Citizens Bank. To check the certificate, place your mouse over the chat area, right click the mouse, and select Properties. You will see the certificate name listed.

Please contact us at 800-676-6276 for assistance.
Is text chat secure?

Citizens Bank uses 128-bit SSL (Secure Sockets Layer) encryption which gives you one of the highest levels of security possible for protecting confidential transactions over the Internet. However, you may be asked to provide personal identification questions if you are requesting specific account information. If you do not want to chat for any reason, but would still like assistance, please contact us at 800-676-6276.

Chat sessions may be monitored for quality assurance purposes.
How to Start a Chat Session

To start a chat session, select the Connect button. The chat session will then load in a new window. 
Identifying the Chat Window Area

The chat window area contains the written conversation between you and the Citizens Bank representative.
How to Know That a Chat Session Has Started

A chat session has started when you see the chat window open. The first message from the representative will be visible.
How to Ask a Question or Send a Message

To ask a question, mouse or tab to the Text Message box located below “Please type a message”. Type your question and either select enter or tab over to the Send button.
How to End a Chat Session

To end a chat session, select the Disconnect button. The caption will read “session ended”.
Is there a time out limit?
A chat session will time out if there is inactivity for a five minute period. If this occurs you will need to start a new chat session.

 
Show All Hide All More Questions? Call 1-800-676-6276